Terms & conditions

All Spark Experiences have always been, and will continue to be, 100% private— and ALL ABOUT YOU.

You will NEVER share the vehicle with anyone other than your own party. This gives us the utmost flexibility with our time together, allowing us to tailor your day to you! Our goal is for you to have the most relaxed and impactful day possible— making the most of your valuable vacation.

The following is all the stuff our brilliant and thoughtful lawyer asks us to disclose.

By participating in any Spark Experience, you acknowledge that you have read, understood and accept the following, in its entirety.  The terms and conditions published on our website at the time of booking are the terms and conditions you are agreeing to.

Prior to participating in any experience, all guests will also be asked to sign a mandatory Guest Participation Waiver.

A Note on COVID-19

Now more than ever, during the era of COVID-19, SF Spark Tours LLC takes healthy and safety VERY seriously!

Borrowing a page from Disney and the CDC, we have taken enhanced health and safety measures–for you, our staff and our partners.

An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is a contagious disease. Please know and weigh your own personal risk. By touring, you voluntarily assume all risks related to exposure to COVID-19.

If you are exhibiting any symptoms of COVID-19 or generally not feeling well, please err on the side of caution and stay home to rest. If thats the case, please let us know ASAP and we’ll do our best to work with you to reschedule.

We may ask participants to comply with common sense precautions as deemed appropriate by the CDC and current local County directives. This may include proximity with individuals outside our group when physical distancing isn’t feasible. This may also include wearing PPE, and regularly sanitizing our hands. If such a request is made, we kindly expect all guests to comply.

Though it has NEVER happened to date, SF Spark Tours reserves the right to remove any guests from the tour for any reason at our sole discretion.  Should such an unfortunate event occur, the booking will be considered non-refundable and return transportation will be solely at client expense.

Guests who decline to sign a Guest Participation Waiver acknowledging COVID-related risks, will also not be able to go on tour, nor be eligible to any refund.

Let’s keep each other healthy and safe! 🙂

Tour Duration

While we always make our very best effort, all timings are approximate and can sometimes be impacted by traffic, weather and other conditions beyond our control. Please let us know if you have firm plans following your SF Spark Tours experience and must return by a certain time. Rest assured we will do our utmost to help you keep your appointments.

When selecting a duration, we encourage you to allow ample time. It’s no fun to feel rushed on vacation!

Should you choose to extend your experience day-of, additional hours will be charged $125/hr at conclusion.

Third-Party Costs

Please note tasting fees, meals, attraction admission fees and other expenses are not included unless expressly stated in the experience description. These expenses will be payable directly to the merchant providing the service at their published rate OR at our pre-negotiated rate, which will be disclosed to you prior to the activity.

Pick-ups and Drop-offs

Pick-ups and drop-offs are assumed to be from locations inside San Francisco or Oakland City limits. Should you need another location, just please let us know at booking so we can make the proper adjustments. Outlying locations can significantly factor into the time we can spend on our experience and may impact our pricing. If unsure, please inquire. We are here to help!

Service-Learning Volunteer Activities

All service-learning activities referenced in any experience description are informal and 100% voluntary in nature. Fees associated with your Spark Experience cover your transportation, education, equipment, refreshments, included tasting fees as stated, and overall coordination of your recreational experience. SF Spark Tours LLC and its personnel are not directly responsible for, nor being compensated for, any service performed by volunteers on private or public property.

Similarly, SF Spark Tours LLC, its personnel and partners are not responsible for any harm that may result from a guest’s willing participation in such volunteer activities. So basically, if you stub your toe on a rock or fall and scrape a knee while doing something nice for Mother Earth, you aren’t going to hold us responsible. 😉

Standard Cancellation Policy

In a Nutshell:

You may cancel your experience up to 14 days in advance, minus a 20% non-refundable service charge.

Cancellations within 7 days are fully non-refundable.

The Details:

Should you need to cancel within 7 days, please contact us as soon as possible so that we can try to help.  We will do our best to make reasonable accommodations within our availability and ability.  Any unused services not rescheduled within six months from date of purchase or gifting will be considered abandoned and void.  Experiences cancelled or rescheduled more than once will also be considered abandoned and void.  We understand things happen, we just ask that you please be thoughtful when selecting your dates and confirming your booking.

All Custom tours cancelled between time of booking and 7 days prior include an additional non-refundable 20% experience-design fee based on total cost of the experience. This provides for our ability to put together a special experience just for you, including placing reservations for on-tour dining, parking and attractions.  A tour experience will be deemed custom if at any time we refer to it as “custom” (also synonyms such as “tailored” or “bespoke”) in either written or oral communication, indicating that we are making special arrangements for your party, including but not limited to dining reservations, tasting reservations, attraction tickets, reserved parking and especially when any of those arrangements incur any non-refundable costs by third party suppliers.

Any and all costs levied by third party suppliers resulting from late cancelations that are not returned to SF Spark Tours LLC, are not refundable to customers.  In other words, we can only refund expenses that are refunded to us first.  If the client has not yet been charged for authorized non-refundable expenses incurred on their behalf, the client will still be responsible for those expenses.

Experiences that are cancelled due to Force Majeure circumstances, including but not limited to disease, illness, civil unrest, natural disaster or other forces outside our control, are also not refundable.

Experiences that cannot continue due to one or more guests refusal to sign the Guest Participation Waiver will also be considered forfeit and non-refundable.

By booking an experience with SF Spark Tours LLC (dba Spark Experiences) you also knowingly forfeit any “chargebacks” via the bank, credit card company or processor thereof for services purchased or rendered, before or after the experience date.

 

PHEW!  OK, all that said, PLEASE REST ASSURED WE REALLY ARE NICE PEOPLE and will do everything in our power to do what we can to be reasonable and fair to our valued clients!